WebRTC or Web Real-Time Communication is a technology standard that has the potential to change the way we communicate with each other through our laptops and desktops. WebRTC allows users to do real-time audio and video chatting on the browser itself, with any computer or website, without even installing one single application. Hailed as the next biggest idea in the field of online communication the technology is already transforming the way enterprises are connecting up with their clients and associates. According to this survey, nearly 70% of the participating companies use, will use, or want to use, this form of interaction. This form of communication has all the potential to become one of the greatest digital strides the world of technology can take in the recent years. Envisaged nearly 5 years ago, and backed by the biggies of the Silicon Valley, WebRTC is the future, and companies cannot be more excited about the whole concept.
The world of technology is constantly developing and advancing, providing you with frequent updates as to how you can communicate within your business and even to clients. Implementing new technology can streamline your existing processes, simplify communication and break down previous barriers. While the likes of video conferencing have been around for some time, it can sometimes be shunned as inefficient and hard to use.
Marketing forms the backbone of any brand. It helps spread the core idea behind the brand and engage the target audiences in an effective and efficient manner. It helps you to bring your sales efforts and brand reputation under one umbrella and ‘reach for the stars’, figuratively in most cases unless you are a space … Continue reading “How Can You Reach More Customers In Niche Markets?”
Every single day, companies are looking to develop more interactive and exciting ways to connect with their shoppers. As each individual business understands the importance of pampering customers through excellent service to boost bonding, sales, and goodwill. In the recent years, few companies have unlocked a very crucial trade secret to enhancing customer relationship and service. They have started using Visual Engagement techniques to woo clients and shoppers in order to create & enhance bond, value, and trust.
Every single organization is aware of the benefit and the requirement of keeping their employees happy. With happy employees amongst the folds of any entity, your team can easily create magic.
However, the onus always remains with the top brass and the management of a business to keep their team happy. And, one of the biggest ways to keep your employees over the moon is by consistently motivating them so that they provide the best service to your customer.
The equation is quite simple, and even a 5-year old can understand—in fact, it is a very logical trade-off. You have to keep your employees motivated and happy so that they pass the same buck to the customer!
Every single customer on this planet seeks an unbelievable experience when he or she interacts with a company or a business. It does not matter whether that particular consumer is purchasing something or is interacting to file a complaint, the customer service team should accommodate his or her needs accurately so that the issue/query is resolved. But, the million-dollar question is how should the team interact and accommodate. Let us find out and check out 25 customer support tips that your executives can employ and make use of to completely satisfy your consumer’s requirements.
If you want to be a successful service provider and freelancer, then you have to depend upon tools and software. You already must, of course, be using top tools to make and carve your creation. For example, a blogger would use Microsoft Word and WordPress; while a designer would use Adobe Photoshop. However, as a freelancer, you must always avail yourself of the best tools in which to stay in which to touch with your clients and customers. Yes, innovations like Live chat allow users to interact with each other in a much more propounding way. It is very innovatively designed so that freelancers can easily interact with their clients, and vice versa, to explain every single detail of their project.
Using customer-centric technology does not hurt here either, and tools like Tagove’s co-browsing,UserVoice, Zendesk and Support Hero may prove useful in an effort to provide seamless support. Tools can also assist a support team when sending and receiving the updates and feedback in order to better serve customers. Apart from that, a support team should practice a client-centric approach where all potential customer problems, feedback, and complaints are handled with grace and courtesy.
Before we indulge with the specifics, let us direct you to two important statistics: In the global market, companies have collectively spent a whopping, $ 9 Billion alone on customer support. Source Despite that, 40% of consumers start buying from rivals thanks to bad customer help: Compelling statistics, and quite astonishing too. However, you can easily understand one thing with these numbers—money does not guarantee success. Companies know that customer support is critical for any organization, and rightly so. It is important that top quality service is provided in that domain alone by companies if they want to woo and retain people. But, isn’t it vital that your organization must not overspend on the matter? Yes, the Return on Investment will always be good if you put money for enhancing the consumer experience. Still, a lot depends on putting money in the right place rather than about putting away abundance money frivolously!
Research has shown that adding video chat to your existing sales process can foster many benefits: longer customer visits and positive brand association, reduced drop offs, declining return rates, and even an increased likelihood of customers leaving product reviews. Right now, video chat for companies is largely an untapped resource.