Along with many other sectors, Banking Sector and Online Payment Systems can also improve their online services with the integration of live chat software on their website or an app which customers can use easily to interact with a customer care or account manager, without stepping their foot in the bank. The article below gives the details about the ways in which the chat application can bring further improvements in online banking and payment systems.
Attention businesses all around the world, the popular Black Friday Sales is getting nearer every day. This before Christmas extravaganza sale is one of the most anticipated events in the calendar for shoppers of all kind and types. Earlier celebrated or observed as a one-off affair before the holiday season, in recent times the stores and shops have been taking the mega event very seriously as a chance to boost their winter sales.
The relationship between good customer service and business growth is always critical. Let’s take a look how you can build better relationships.
According to McKinsey, 70% of buying experiences are based on how the customer feels they are being treated. It is extremely important build the healthy and trustworthy relationship with customer. Great customer service is the solemn way to win the customer. It not only brings the customer closer to the brand, but the company also make a loyal customer for long term.
In the era of Internet revolution, E-commerce industry is the brightest star! According to Statista.com in 2015, retail e-commerce sales amounted to 342.96 billion US dollars and are projected to surpass 600 billion US dollars in 2019. Retail e-commerce in the U.S. is projected to generate a hundred billion U.S. dollars in revenue by 2019. The figures clearly explain the power of ecommerce industry.