Are you still spending dollars and hours talking to your customers on the phone? It is a good thing— the talking. However, the dollars spent could use some saving. By digitizing the customer service, a business can significantly reduce costs and deliver flawless and more satisfying customer experiences. Today, businesses are not just meant to … Continue reading “Digitize Your Customer Service to Get Maximum Output”
“Rather than sitting at a trade show table for hours on end in hopes that targeted consumers will complete a form, you can have leads generated and sent to you using the technology of the Internet.” -Laura Lake, About.com According to Marketo, approximately 96% of visitors that come to your website are not ready to buy. … Continue reading “Lead Generation Strategies That Can Give Your Business Kick-Start”
To sustain the existing customer in this competitive world is challenging task. It requires immense efforts and various innovative marketing strategies to make your customer repeat purchase. A recent study from Experian indicates that 72 percent of U.S. businesses who adapted the loyalty programs had seen a return on their investment. Also, it is a fact of matter that only about half have some form of customer loyalty program are in place.
In words on Jimmy Dean, one cannot change the direction of the wind, but one can adjust the sails to reach the destination. This theory applies for customer service as well. The nature of customer service industry is changing rapidly. The new trends are emerging day by day and one cannot simply underlook that trends. You need to get prepared, update the skills and knowledge of your reps, and use latest tools and technology in order to provide your customers best service. We have brought to you some interesting statistics and customer service trends that will rule in 2017.
So, do you have a website where you have enabled live chat? If yes, then sometimes you might have faced a situation where the same customer comes for the live chat second and third time and you need to ask him his details like name, email address, phone number, etc. again and again. It is irritating for you and for them as well.
Live Chat and its features can convince customers to do business with you. Read how leveraging live chat can help you to get more customers and increase sales
Obtaining more and more customers is the priority for every single business entity in today’s world. Be it a brick and mortar shop or an online enterprise, everyone tries to woo in new people all the time.
However, the process of securing new buyers and a client base for e-commerce websites is quite tedious and arduous. Websites have to put in extra efforts to ensure that shoppers opt for products at their online stores. The special attention gets belted out largely because the process of purchasing a product online is intangible in nature.
Customer service has changed a lot in the last decade due to the evolution of technology. The constant improvement has even allowed companies to seamlessly sell their product or service online to many active clients in a very convenient way. The issue, however, with online shopping is that businesses do not get the proper chance to interact with their customers. At the virtual bazaars, there is no one to guide a shopper and answer their questions directly in real-time.