Every single organization is aware of the benefit and the requirement of keeping their employees happy. With happy employees amongst the folds of any entity, your team can easily create magic.
However, the onus always remains with the top brass and the management of a business to keep their team happy. And, one of the biggest ways to keep your employees over the moon is by consistently motivating them so that they provide the best service to your customer.
The equation is quite simple, and even a 5-year old can understand—in fact, it is a very logical trade-off. You have to keep your employees motivated and happy so that they pass the same buck to the customer!