Using customer-centric technology does not hurt here either, and tools like Tagove’s co-browsing,UserVoice, Zendesk and Support Hero may prove useful in an effort to provide seamless support. Tools can also assist a support team when sending and receiving the updates and feedback in order to better serve customers. Apart from that, a support team should practice a client-centric approach where all potential customer problems, feedback, and complaints are handled with grace and courtesy.

Source: 5 Essential Ways To Safeguard Your SaaS Business