How do you measure customer success? Fulfill customer need or wish, patience or positivity perhaps? Most businesses out there are confused at the same; they don’t know how to measure customer success. Yes, we are talking about customer metrics that you should implement to measure the performance, improvement, and loyalty of customers. There are plenty … Continue reading “What Metrics You Should Be Calculate To Measure Customer Success -Infographic”
Do you have plans to retain your customers?A recent study by RightNow Technologies shows that over 73% of customers leave a brand because of poor customer service.Make no mistakes about it, 73% is a huge figure. It’s your responsibility to make your customers loyal.
We don’t know how do you support your online customers, but various stats explain live chat is one of the top priority to support customer online. Indeed, it is the best way to listen to your customers. It has the highest satisfaction level (73%) more than email (61%) and phone (44%). At Tagove we understand … Continue reading “Aha! We have been featured on ProductHunt”
Do you want to improve your customer service?
A recent study by American Express reported that 9% of Americans would spend more with brands that provide superior customer services.
Customer service is the backbone of any business. Without listening to your customers and solving their issues, you can’t stay in the business for long.
In today’s world, live chat is the best way to listen to your customers. It has the highest satisfaction level (73%) more than email (61%) and phone (44%).
The nature of customer service is rapidly changing. Day by day the industry is becoming customer-centric, quality oriented and strongly competitive. If we compare the industry with the previous decades, then we could realize that the face of customer service industry is almost changed. There was a time when the internet was not considerably explored if anybody wanted to buy something they asked their friends or relatives about the review of the product, online shopping was ‘once in a blue moon night’. There was the large communication gap between the buyer and the seller.