When you are getting service from someone, you expect to receive a good one. Of course you don’t want to be treated in crappy way. But when it happens, you feel like “what a bad service, I am not gonna take/use it again”. At least I would. At the same time, you look back at yourself and think “oh, I really hope I am not giving service like them to my own clients”.
Proper Customer Service involves two things: how efficient a company’s support team is and what sort of questions it can handle from the customers. Scripted answers can work up to a certain point, but there are some queries that your team would have to answer on their own. This is the ultimate challenge that organizations face and addressing it becomes a very tedious task for everyone around. Your support team has to come up with answers that are flexible and as per the requirement of the situation. You also have to give your team some leeway where, in the interest of your company’s reputation, they would be able to serve your consumers better.
Books are the reason why still possess and have all the knowledge in the world. Without literature, the human race would have folded its bag years ago. So, when you are, as an innovator, looking for some inspiration to run your company, books, and the library are the two things you should head for. Customer Service is a very complex topic to decide when you are in a flux. And, this is where the wisdom of books can save you. There are several books, which many illustrious writers and authors have penned, on the subject and we believe you can take a leaf out of their pages to provide the best possible Customer Service Experience to all your shoppers.
The Marketplace, connecting millions of sellers and buyers globally in a matter of seconds could still do with some upgrading. Wouldn’t it be amazing if you could talk to the seller, ask a question, maybe see if you could get even faster delivery? Of course, it would! And yes sellers too, wouldn’t it be nice if you could meet your customers, make sure they always came back to you, yes definitely!
The world of business has the elements of being a good Sunday afternoon melodrama. It possesses all the sides that you need to create a good recipe like the good, bad, and the pretty ugly. However, if you are a smart marketer—which surely you are because you are reading this article—then you must have the courage and tenacity to turn the ugly into beautiful.
Providing good quality customer support is as important and pivotal as offering top grade product or service to your consumers. However, it has been noted on various occasions that some entities do not have a customer-centric culture, and this really makes them susceptible to the wrath of the shoppers.
With an advancement of technology, e-commerce businesses are adopting video chat to enhance their customer experience.
Software like Tagove live chat can help remedy this situation. With the ability to chat both ways and just one, customers can choose whether to show their face, but still be able to see a customer service agent. Video chat is a worthwhile investment and 36% of customers would like to see it implemented.
The support experience, customer service, and customer care, play an incredibly important role in a Customer’s Experience of a brand. How a brand shows up when things go wrong weighs heavily on the Customer’s perception of the brand as a whole. In fact, for some people…customer support is a deal breaker.
At the core of every successful business is a great customer service strategy that is transparent and makes it amply clear to customers that there will not be any deliberate errors and only inadvertent errors that creep up in the manufacturing or service delivery process will occur. And these errors can be easily fixed through swift replacements and refunds that help customers repose their faith in the brand. Great customer service is often the benchmark with which customers judge a cluster of companies offering nearly the same service in the almost the same line of business.