Consumers today are not just looking for a seamless experience, but expect a proactive response and a relationship with brands, products or services. There is a need for urgency in terms of response time that consumers look at. It was something that Laduram Vishnoi, Amritpal Dhangal and Sawaram Suthar realised when they started their software and app development companies, Just Total Tech and Capium. While working at these companies, they encountered several problems in terms of customer communication.

Source: Ahmedabad and San Francisco Tagove helps businesses answer customer queries in real-time –