Do you want to improve your customer service?

A recent study by American Express reported that 9% of Americans would spend more with brands that provide superior customer services.

Customer service is the backbone of any business. Without listening to your customers and solving their issues, you can’t stay in the business for long.

In today’s world, live chat is the best way to listen to your customers. It has the highest satisfaction level (73%) more than email (61%) and phone (44%).

Source: Why Live Chat Is Winning the Customer Support Race – Tagove