In words on Jimmy Dean, one cannot change the direction of the wind, but one can adjust the sails to reach the destination. This theory applies for customer service as well. The nature of customer service industry is changing rapidly. The new trends are emerging day by day and one cannot simply underlook that trends. You need to get prepared, update the skills and knowledge of your reps, and use latest tools and technology in order to provide your customers best service. We have brought to you some interesting statistics and customer service trends that will rule in 2017.