Customer service has changed a lot in the last decade due to the evolution of technology. The constant improvement has even allowed companies to seamlessly sell their product or service online to many active clients in a very convenient way. The issue, however, with online shopping is that businesses do not get the proper chance to interact with their customers. At the virtual bazaars, there is no one to guide a shopper and answer their questions directly in real-time.

Source: How Can Live Chat Help Company To Convert Prospects Into Customers – Tagove