When you are getting service from someone, you expect to receive a good one. Of course you don’t want to be treated in crappy way. But when it happens, you feel like “what a bad service, I am not gonna take/use it again”. At least I would. At the same time, you look back at yourself and think “oh, I really hope I am not giving service like them to my own clients”.

Source: 5 Great Rules to Make Smooth Client Communication | Laduram Vishnoi | Pulse | LinkedIn