Books are the reason why still possess and have all the knowledge in the world. Without literature, the human race would have folded its bag years ago. So, when you are, as an innovator, looking for some inspiration to run your company, books, and the library are the two things you should head for. Customer Service is a very complex topic to decide when you are in a flux. And, this is where the wisdom of books can save you. There are several books, which many illustrious writers and authors have penned, on the subject and we believe you can take a leaf out of their pages to provide the best possible Customer Service Experience to all your shoppers.