The world of business has the elements of being a good Sunday afternoon melodrama. It possesses all the sides that you need to create a good recipe like the good, bad, and the pretty ugly. However, if you are a smart marketer—which surely you are because you are reading this article—then you must have the courage and tenacity to turn the ugly into beautiful.

Source: How to Convert Customer Wrath and Anger into Business Growth and Opportunity

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