With an advancement of technology, e-commerce businesses are adopting video chat to enhance their customer experience.

Software like Tagove live chat can help remedy this situation. With the ability to chat both ways and just one, customers can choose whether to show their face, but still be able to see a customer service agent. Video chat is a worthwhile investment and 36% of customers would like to see it implemented.

 

Source: What Video Chat Means for Ecommerce Business – Digital Doughnut

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