Artificial Intelligence (AI) has drawn a huge amount of interest in 2016 and seems to be the future of computing as we know it. But what is Artificial Intelligence? By definition, ‘the theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.’ A great example is ‘MySong’, an application which can automatically choose chords to accompany the vocal melody you have inputted by a microphone. IBM’s Watson, which uses Artificial Intelligence to perform its question-answering function, is 2,400% “smarter” today than when it achieved the Jeopardy victory five years ago. AI is an extremely broad subject, but today we will look at how it will revolutionize your online customer experience.

Source: Artificial Intelligence in Customer Service | Laduram Vishnoi | Pulse | LinkedIn